Engineer the patient experience to realize meaningful encounters
Unmatched scale and depth of services. Our complete suite of patient and member access and engagement includes registration, scheduling, remote patient monitoring, discharge planning, health risk assessments and wellness and lifestyle coaching. With a team consisting of over 3,000 trained healthcare customer service associates that includes 1,700+ clinicians, we can handle every aspect of your patient access requirements with tailored solutions to meet the needs of your organization.
With our service, you can:
- Leverage our scale to ensure patients spend their time getting the care and services they need as opposed to waiting on hold
- Offer patients the ability to be serviced in their native language with our global call center model
- Take advantage of the latest call center management, interactive voice response and voice analytics technology