As healthcare consumers’ habits continue to evolve, they seek increased digital capabilities to manage their care in a safe, convenient and fast manner, easily integrated into their daily lives. With 80% of patients preferring providers that offer digital interactions, embracing technology and touchless solutions is essential. Focusing solely on technology can overlook a critical barrier to patient access teams—proper staffing. Nearly 50% of initial denials come from front-end registration errors. Deploying technology without experienced staffing resources to maintain and optimize its functionalities can lead to uneven results.

With Cognizant, healthcare organizations can:

• Address staffing gaps to ensure seamless front-end operations
• Create digital experiences tailored to patient expectations
• Boost financial performance and enhance patient satisfaction